Holiday Shipping & Returns – ladyscastle.com

EXTENDED HOLIDAY RETURN PERIOD
We’re extending our return period for the holiday season! All purchases made between November 1st and December 31st can be returned until January 31st of the following year.

HOLIDAY SHIPPING DEADLINES
To ensure delivery by December 24th:

  • Standard Shipping: Order by December 14th
  • Express Shipping: Order by December 19th
  • Overnight Shipping: Order by December 22nd (by 12 PM EST)

HOLIDAY SHIPPING RATES

  • Free Standard Shipping on all orders over $50 (November 15th – December 31st)
  • Express Shipping: $9.95 (regularly $14.95)
  • Overnight Shipping: $19.95 (regularly $24.95)

GIFT SERVICES
We offer special holiday services:

  • Gift messaging available at checkout
  • Gift receipts included automatically
  • Special holiday packaging available
  • Price exclusion from packages upon request

HOLIDAY RETURN POLICY

  • Extended return window until January 31st
  • All standard return conditions apply
  • Items must be in original condition with tags
  • Return process same as standard procedure

IMPORTANT HOLIDAY NOTES

  • Order processing may take 1-2 additional days during peak season
  • Some remote areas may have different delivery deadlines
  • Shipping carriers may experience delays due to high volume
  • Tracking information may be updated less frequently during busy periods

GIFT CARDS

  • Holiday gift cards never expire
  • Digital delivery available instantly
  • Can be used toward holiday purchases
  • No service fees applied

INTERNATIONAL HOLIDAY ORDERS

  • Additional 1-2 weeks recommended for international shipping
  • Customs delays possible during holiday season
  • International returns subject to standard policy

LAST MINUTE GIFTS

  • Digital gift cards delivered instantly
  • Express and overnight shipping available
  • Store pickup available at select locations

For the most current holiday shipping information and any last-minute updates, please visit ladyscastle.com/holiday-shipping. Our customer service team is available extended hours during the holiday season to assist you.