Refund Policy – ladyscastle.com
RETURNS & REFUNDS
We want you to love everything you order from ladyscastle.com. If you’re not completely satisfied, you can return most items within 30 days of delivery for a full refund to your original payment method.
RETURN CONDITIONS
To be eligible for a refund, items must be:
- Returned within 30 days of delivery
- Unworn, unwashed, and unused
- In original condition with all tags attached
- In original packaging
HOW TO RETURN
- Visit ladyscastle.com/returns
- Enter your order number and email address
- Select items to return and reason
- Print your prepaid return label
- Package items securely with return form
- Drop off at any designated shipping location
REFUND PROCESSING
- Please allow 7-10 business days for us to process your return after we receive it
- Refunds will be issued to your original payment method
- You will receive an email confirmation once your refund has been processed
- Depending on your financial institution, it may take additional time for the refund to appear in your account
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Final sale items (marked as such)
- Undergarments and swimwear (for hygiene reasons)
- Gift cards
- Personalized or customized items
EXCEPTIONS
- Items damaged during shipping: Contact us within 48 hours of delivery
- Wrong items received: Contact us immediately through ladyscastle.com
- Defective merchandise: We’ll cover all return shipping costs
INTERNATIONAL RETURNS
International customers are responsible for:
- Return shipping costs
- Any customs duties or import fees
- We recommend using a trackable shipping method
EXCHANGES
We currently process returns for refunds rather than direct exchanges. To exchange an item:
- Return the original item for a refund
- Place a new order for the desired item
QUESTIONS?
For assistance with returns or refunds, please visit ladyscastle.com/help or contact our customer service team through our website.