Frequently Asked Questions – ladyscastle.com
ORDERING & PAYMENT
How do I place an order?
Simply browse our collections at ladyscastle.com, add items to your shopping bag, and proceed through our secure checkout process. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are processed securely through encrypted systems.
Can I modify or cancel my order?
We process orders quickly for fast delivery. Please contact us immediately through ladyscastle.com if you need to make changes. We can only modify orders that haven’t entered the shipping process.
SHIPPING & DELIVERY
What are my shipping options?
We offer:
- Standard Shipping: 5-7 business days ($7.95 or FREE on orders over $75)
- Express Shipping: 2-3 business days ($14.95)
- Overnight Shipping: Next business day ($24.95)
Do you ship internationally?
Yes! We ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can also track your order by logging into your account on ladyscastle.com.
RETURNS & EXCHANGES
What is your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
How do I return an item?
Visit our Returns Center at ladyscastle.com/returns and follow the simple steps. You’ll need your order number and email address to begin the process.
How long do refunds take?
Refunds are processed to your original payment method within 7-10 business days after we receive your return.
PRODUCT & SIZING
Where can I find size charts?
Detailed size charts are available on each product page. We recommend reviewing measurements carefully and comparing them to your favorite well-fitting items.
How should I care for my garments?
Care instructions are provided on each product’s tag and description page. Following these instructions will help maintain your items’ quality and longevity.
Are your clothes true to size?
Our items generally run true to size. We recommend consulting our size guides and customer reviews for specific fit information.
ACCOUNT & TECHNICAL
How do I reset my password?
Click “Forgot Password” on the login page at ladyscastle.com and enter your email address. You’ll receive password reset instructions via email.
How do I update my account information?
Log into your account on our website to update your personal details, shipping addresses, and communication preferences.
Do you offer gift cards?
Yes! We offer digital gift cards in various denominations that can be delivered immediately via email.
For additional questions not covered here, please visit our complete Help Center at ladyscastle.com or contact our customer service team through our website.